Key principles of Process Improvement Initiatives:
Performance driven—measurable results
Stakeholder based (customers, partners, employees, owners)
Enables people adapt to & adopt change
Process improvement Is a journey, not a destination
Conducted “outside-in”
The Result:
Increased revenue & customer satisfaction often accompanied by decreased operating cost
Processes are traceable, flexible reliable, and can scale as you grow
People are doing the right things, the right way, with appropriate tools and technologies
The Process Improvement Framework: eight flexible and reusable leading practice phases; performance driven, can be implemented comprehensively or partially depending on the organization’s complexity:
